About Service BC
Service BC leads a citizen-centred approach to delivering government's information and services to the public – in person, online and over the phone. We help citizens in communities throughout B.C. get the services they need, when, where and how they wish to access them. We assist citizens through the service process no matter how many ministries or organizations are involved in their request.
Service BC is about making access to government services easy.
- Over 11 million transactions processed annually through in person, phone or online services.
- From surveys to web design, and counter services to contact centres, Service BC can help you.
- Service BC has a 96% citizen satisfaction rating.
In Person
Service BC Centres – Government Agents
Service BC Centres (previously known as Government Agent offices) are located in 59 communities throughout British Columbia. We deliver hundreds of services on behalf of ministries and agencies and serve more than two million people annually.
These centres are one stop points of contact for over 700 services provided on behalf of provincial ministries, agencies, Crown Corporations, other levels of government and private sector organizations.
Citizens can access information, complete transactions, and receive assistance from our highly trained staff with forms, permits, licenses, registrations, and community access terminals (CATS) for public Internet.
Online
BC OnLine
BC OnLine is government's e-service delivery channel for information products and services to business customers.
Service BC’s online channel for e-business transactions with 18 years of successful, stable e-service delivery. There are more than eight million transactions delivered annually through BC OnLine, with approximately $100 million in associated revenue collected. One success story is Tax Certificates Online. This provides access to municipal tax certificates providing vital property details. Since joining the BC OnLine suite of products and services in 2005, Tax Certificates Online has increased the number of participating municipalities from 5 to 18.
Online Channel Office
Service delivery solutions designed by the Online Channel Office.
The Online Channel Office provides Web solutions for the B.C. government to effectively deliver services online, as well as toll-free and e-mail access to programs and services through the Service BC Contact Centre.
Community Access Terminals
Access to online services is also available through Community Access Terminals, located in Service BC Centres - Government Agents offices
Community Access Terminals (CATs) are available in Service BC Centres. These terminals provide improved access to the government programs and services by providing a location in each community where the public can go to use the Internet to obtain government information, make application to government programs electronically and access a wide variety of information pertaining to all levels of government.
CATs are located in the public area of each office with a printer located behind the counter for CATs printing. Up to five pages of printing are provided free of charge with additional pages costing $.25, plus applicable tax, per page. CATs assist the government in its goal of enhancing electronic service delivery of government programs and information to the people of British Columbia.
Over the Phone
Service BC Contact Centre (formerly known as Enquiry BC) provides toll free access to basic government information on behalf of ministries, Crown Corporation and public agencies. Over a million calls per year are answered by a live person. Hours of operation are 7:30 a.m. to 5:00 p.m., Monday through Friday.
Call Service BC Contact Centre - Enquiry BC
In Victoria call:
387-6121
In Vancouver call:
604 660-2421
Elsewhere in B.C. call:
1 800 663-7867
Outside B.C. call:
604 660-2421
Telecommunication Device for the Deaf (TTY)
Metro Vancouver Residents:
604 775-0303
All Other Residents:
1 800 661-8773
BC Stats
BC Stats offers surveys and analysis, and on-demand statistical data
BC Stats is the central statistical agency of the Province of British Columbia. BC Stats has the provincial government's largest concentration of statistical products, services and expertise and provides a variety of services including: the production and interpretation of statistical information relating to all facets of life in British Columbia, including the demographic, social and economic conditions of the province and its population; assisting provincial government ministries and agencies with their statistical activities such as collecting, compiling, analysing and distributing statistical information; and, coordinating statistical matters between the British Columbia Government and statistical agencies of other governments.
Service BC is your source for frontline government services and information in British Columbia. Service BC delivers hundreds of programs and services to residents, businesses and visitors - in person, online, and over the phone.
Call Service BC Contact Centre - Enquiry BC
In Victoria call:
387-6121
In Vancouver call:
604 660-2421
Elsewhere in B.C. call:
1 800 663-7867
Outside B.C. call:
604 660-2421
For information on programs and services, send us an Email
Telecommunication Device for the Deaf (TTY)
Metro Vancouver Residents:
604 775-0303
All Other Residents:
1 800 661-8773
