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Service BC

About Service BC

Service BC delivers government's information and services to the public – in persononline and over the phone.  We help citizens in communities throughout B.C. get the services they need, when, where and how they wish to access them.  We assist citizens through the service process no matter how many ministries or organizations are involved in their request.
Service BC is about making access to government services easy.

  • conducted nearly two million in-person transactions for citizens across the province;
  • processed more than eight million Internet transactions by business and government professionals;
  • provided toll-free access to basic Government information over the telephone to nearly one million callers;
  • Service BC has a 97% citizen satisfaction rating.

In Person

Service BC Centres – Government Agents

Service BC Centres (previously known as Government Agent offices) are located in 60 communities throughout British Columbia.  We deliver hundreds of services on behalf of ministries and agencies and serve more than two million people annually.

These centres are one stop points of contact for over 700 services provided on behalf of provincial ministries, agencies, Crown Corporations, other levels of government and private sector organizations.

Citizens can access information, complete transactions, and receive assistance from our highly trained staff with forms, permits, licenses, registrations, and community access terminals (CATs) for public Internet.

 

Online

BC OnLine 
BC OnLine is government's e-service delivery channel for information products and services to business customers.

Service BC’s online channel for e-business transactions with 20 years of successful, stable e-service delivery. There are more than eight million transactions delivered annually through BC OnLine.

BC Registries
The BC Registry Services facilitate and support commerce in the province by providing the mechanism to register and deliver information in a cost-effective manner.

It is the vision of the Registries that all information can be submitted or retrieved electronically by our customers from any location, at any time.

Community Access Terminals
Access to online services is also available through Community Access Terminals (CATs), located in Service BC Centres - Government Agents offices.

These terminals provide improved access to the government programs and services by providing a location in each community where the public can go to use the Internet to obtain government information, make application to government programs electronically and access a wide variety of information pertaining to all levels of government.

CATs are located in the public area of each office with a printer located behind the counter for CATs printing.  Up to five pages of printing are provided free of charge with additional pages costing $.25, plus applicable tax, per page. CATs assist the government in its goal of enhancing electronic service delivery of government programs and information to the people of British Columbia.

Over the Phone

Service BC Contact Centre (formerly known as Enquiry BC) provides toll free access to basic government information on behalf of ministries, Crown Corporation and public agencies.  Hours of operation are 7:30 a.m. to 5:00 p.m., Monday through Friday.

Call Service BC Contact Centre - Enquiry BC

In Victoria call:
387-6121
In Vancouver call:
604 660-2421
Elsewhere in B.C. call:
1 800 663-7867
Outside B.C. call:
604 660-2421

Telecommunication Device for the Deaf (TTY)

Metro Vancouver Residents:

604 775-0303
All Other Residents:
1 800 661-8773

Service BC is your source for frontline government services and information in British Columbia. Service BC delivers hundreds of programs and services to residents, businesses and visitors - in person, online, and over the phone.

Call Service BC Contact Centre - Enquiry BC

In Victoria call:
387-6121
In Vancouver call:
604 660-2421
Elsewhere in B.C. call:
1 800 663-7867
Outside B.C. call:
604 660-2421

For information on programs and services, send us an Email

Telecommunication Device for the Deaf (TTY)

Metro Vancouver Residents:

604 775-0303
All Other Residents:
1 800 661-8773